Be the best YOU!
Being a part of Youth Opportunities Unlimited (YOU) means you have a shared passion for supporting youth in reaching their full potential. YOU is a place where your unique background, perspectives, and talents are valued, and help innovate new program ideas to best support youth in our community.
You can make your impact here! Be part of a diverse and inclusive workplace where the work you do is truly valued. You will have the freedom to excel in your way by serving young people and knowing you are making a difference for our community.
Come be a part of a team that works alongside youth as they work on goals and be there to celebrate when they achieve those milestones. Help us continue creating a community where youth are embraced and will thrive.
Reporting to the Community Youth Hub Team Leader, the Community Youth Hub Worker will support youth with experience of chronic, unsheltered homelessness to establish permanent, safe, and appropriate housing plans while accessing beds at the Community Youth Hub. Community Youth Hub Workers will be responsible for the successful day-to-day operations of the Community Youth Hub, including conducting intakes, discharges, and assessments, and providing individualized support to youth accessing the Community Youth Hub. Community Youth Hub Workers will utilize a harm-reduction and trauma-informed approach, exercising compassion to support youth experiencing crisis, mental health imbalance, or behavioral challenges. Qualified candidates possess exceptional communication and de-escalation skills, work well in a fast-paced and dynamic environment, and hold values that support our corporate vision of being “a community where youth are embraced and will thrive.”
Specific responsibilities include but not limited to the following:
- Support youth accessing the Community Youth Hub with intake, assessment, goal setting and tracking, life skill building, wellness education and support, and appropriate community referrals
- Facilitate daily programming, including basic needs provision, informal mental health support, and crisis intervention
- Track administrative data about the program and document client activity in the form of case notes, occurrence reports, and data entry into appropriate client case management systems (e.g. Web Tracker, HIFIS)
- Work from a Housing-First, harm-reduction, and trauma-informed approach, utilizing compassion and de-escalation strategies in accordance with policies and procedures
- Contribute to the health and safety of the Community Youth Hub participants and staff by assisting with general cleanliness, identification of safety concerns, and general site operations in accordance with standards, policies, and procedures.
Qualifications:
- Completion of post-secondary education at a college or university level in a human relations or social services field or combined equivalent education and a minimum of 2 years related case management experience
- Extensive knowledge of local supports for youth
- Experience working with individuals experiencing homelessness and affected by poverty, trauma, mental health imbalance, substance use, and the justice system
- Knowledge of Housing First principles and philosophy
- Experience working with a diverse population, including persons from diverse cultural backgrounds, 2SLGBTQIA+ groups, and youth
- Strong case documentation, statistical reporting, file management, and organizational skills
- Ability to build interpersonal and supportive relationships with youth clients
- First Aid/CPR Level C certification required
- Suicide Prevention, Crisis Intervention and Prevention Training (PMAB or CPI) is an asset
- Flexibility in scheduling to meet program needs
- Clear Police Vulnerable Sector Check for youth population
- Proficiency in the use of Microsoft Office 365 including Word, Outlook, Excel and SharePoint as well as other online software programs required
- Working knowledge of HIFIS is an asset
- Must have access to reliable transportation
Job Types: Full-time, Permanent
Pay: $19.25-$21.22 per hour
Expected hours: No more than 37.5 per week
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care
Schedule:
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed